Claim Rejection: Status Message: INVALID MEDICARE BENEFICIARY IDENTIFIER (MBI) (My Clients Plus 3.0)

 Permissions: You must have Billing Permissions with the ability to "Submit Claims to Clearinghouse" enabled.

Claim Rejection:

• Status Message: SMARTEDIT ALERT A HEALTH INSURANCE CLAIM NUMBER (HICN) OR INVALID MEDICARE BENEFICIARY IDENTIFIER (MBI) WAS DETECTED. AFTER 12/31/19 MEDICARE WILL ONLY ACCEPT CLAIMS WITH MBI S. USE OUR MBI LOOKUP TOOL AT WWW.PALMETTOGBA.COM/ESERVICES TO OBTAIN A VALID MBI FOR CL, Effective Date:

Fix Rejection

The Client's Medicare number needs to be updated in your My Clients Plus account from the HICN number to the new MBI number. If you do not have this number, please reach out to your Client. It would have been sent to them by Medicare

1. Locate Client and open Client Profile.
2. Click Bill to & Insurance Info tab.
3. Locate appropriate Insurance and click Edit.
4. Update the Insured ID.
5. Save changes.
6. Resubmit the Claim.